Frequently Asked Questions

📦 When will my order arrive?
All orders are shipped from our warehouse in Ulfborg, Denmark. Typical delivery times are:

Denmark: 2–5 business days

Once your order ships, you’ll receive an email with a tracking number so you can follow your package every step of the way.

🌍 Do you ship internationally?
At this time, we ship exclusively within Denmark to ensure fast, reliable, and secure delivery. Enter your shipping address at checkout to confirm service availability.

🔍 How can I track my order?
After dispatch, you will receive an email containing a tracking link and number. This allows you to monitor your shipment’s progress in real time.

💳 What payment methods do you accept?
We accept a variety of secure and popular payment options in Denmark, including:

• MobilePay

• Visa

• Mastercard

All transactions are encrypted to protect your personal and payment data.

⏳ What if my order is delayed?
Delays may occur due to holidays, severe weather, or courier issues. If your order has not arrived within the estimated timeframe, please contact us at backbari@gmx.net with your order number, and we will assist you promptly.

🔁 Can I return my purchase?
Yes! We accept returns within 30 days of delivery, provided the item is unused, undamaged, and in its original packaging. Contact us first for step-by-step return instructions.

❗ What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect product, please email backbari@gmx.net within 7 days of delivery. Include your order details and clear photos of the issue so we can arrange a replacement, refund, or store credit.

💬 Need more help?
We’re here to help you:
Email: backbari@gmx.net
Phone: +45 7151 1380
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM CET